Welcome to JBB Naturals!
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SHIPPING & DELIVERY

ALL PURCHASES ARE SHIPPED VIA US FIRST CLASS OR PRIORITY MAIL. ANY SPECIAL REQUESTS MUST BE MADE AT THE TIME OF PURCHASE.

ALL PRODUCTS ARE HANDMADE AT THE TIME OF PURCHASE ONCE PAYMENT HAS BEEN RECEIVED.


RETURNS & REPLACEMENTS

THERE IS A SEVEN (7) BUSINESS DAY RETURN POLICY ON ALL NON CUSTOM ORDERS. CUSTOM ORDERS ARE NON RETURNABLE OR REFUNDABLE.

ALL RETURNS MUST BE RETURNED IN THE SAME CONDITION IN WHICH THEY WERE SHIPPED & RECEIVED. IF PURCHASE WAS RECEIVED DAMAGED, PHOTOGRAPHIC PROOF MUST BE TAKEN TO PROVE CLAIM. A REPLACEMENT PRODUCT WILL BE HANDMADE AND SHIPPED ONCE THE PROOF OF DAMAGE AND DAMAGED PRODUCT HAS BEEN RETURNED TO SELLER.

ALL RETURNS ARE SUBJECT TO A 10% RESTOCKING FEE.


ORDERING
 
ALL ORDERS ARE BEGUN TO BE HANDMADE AT THE TIME PAYMENT HAS BEEN RECEIVED. ALL NON CUSTOM ORDERS ARE SHIPPED WITHIN 3-5 BUSINESS DAYS. ALL CUSTOM ORDERS WILL BE SHIPPED WITHING A REASONABLE TIME FRAME DEPENDING ON THEME REQUESTED AND THE AVAILABILITY OF SAID THEME. PRIOR TO CUSTOM PRODUCT BEING MADE, A PHOTOGRAPH WILL BE SENT TO PURCHASER FOR APPROVAL OF SAID THEME MATERIAL. PAYMENT WILL BE MADE FOR CUSTOM ORDER *PRIOR* TO THEME BEING SEARCHED. A 35% NON REFUNDABLE FEE WILL BE APPLIED TO ALL BUYERS WITH CUSTOM ORDERS TO COVER EXPENSES IN SEARCHING FOR CUSTOM THEMED MATERIAL.

PAYMENTS, PRICING & PROMOTIONS

ALL PRODUCTS ON SITE ARE SHOWN WITH PRICES MINUS ANY SHIPPING AND HANDLING CHARGES. THERE IS NO SHIPPING FEE ASSOCIATED WITH IN STORE PICK UPS, HOWEVER A NONE REFUNDABLE 25% DEPOSIT MUST BE MADE VIA SITE TO HOLD SAID PRODUCT. PRODUCT MUST BE PICKED UP WITHIN FIVE (5) BUSINESS DAYS FROM TIME OF DEPOSIT.